1. Introduction
Welcome to Gumite ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
Gumite operates a curated marketplace for pre-loved luxury fashion items. We connect buyers with authenticated, high-quality designer pieces that have been carefully selected for quality and authenticity.
2. Eligibility
To use our Services, you must be at least 18 years old and capable of forming a binding contract. By using our Services, you represent and warrant that you meet these requirements.
3. Account Registration
To access certain features of our Services, you may need to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use of your account
4. Products and Authenticity
All products sold through Gumite are pre-owned items that have been authenticated by our expert team. We guarantee the authenticity of every item sold on our platform.
4.1 Product Descriptions
We strive to provide accurate descriptions and photographs of all items. However, as items are pre-owned, they may show signs of wear consistent with their age and use. Any notable wear or damage will be disclosed in the product listing.
4.2 Authenticity Guarantee
Every item undergoes rigorous authentication before being listed. If an item is found to be inauthentic after purchase, we will provide a full refund including shipping costs.
5. Pricing and Payment
All prices are listed in British Pounds (GBP) unless otherwise stated. Prices include VAT where applicable. We accept major credit cards, debit cards, and PayPal.
We reserve the right to modify prices at any time. Any price changes will not affect orders that have already been confirmed.
6. Shipping and Delivery
We offer shipping within the United Kingdom and internationally to select countries. Shipping costs and estimated delivery times are displayed at checkout.
- UK Standard Delivery: 3-5 business days
- UK Express Delivery: 1-2 business days
- International Delivery: 5-14 business days
Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
7. Returns and Refunds
We offer a 14-day return policy for items in their original condition with all tags attached. To initiate a return:
- Contact our customer service within 14 days of delivery
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be included
- Items marked as "Final Sale" are not eligible for return
Refunds will be processed to the original payment method within 5-10 business days of receiving the returned item.
8. Intellectual Property
All content on our Services, including text, graphics, logos, images, and software, is the property of Gumite or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
9. Prohibited Activities
You agree not to:
- Use our Services for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our Services
- Submit false or misleading information
- Engage in any activity that could damage our reputation
- Resell items purchased from Gumite as new
10. Limitation of Liability
To the maximum extent permitted by law, Gumite shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the new Terms.
13. Contact Us
If you have any questions about these Terms, please contact us at:
- Email: legal@gumite.com
- Address: 123 Fashion Street, London, EC1A 1BB, United Kingdom